Thank you for shopping at Divine Jackets. We’re committed to delivering your order safely, quickly, and without any hidden costs. Below you’ll find everything you need to know about our shipping process.
1. Shipping Destinations
We currently ship to the following countries only:
United Kingdom (UK)
United States (USA)
Australia
At this time, we do not offer shipping to other destinations.
2. Processing & Handling Time
We process all orders within 2–3 business days of receiving your order.
Orders placed after 5:00 PM (GMT) or on weekends/public holidays are processed the next business day.
Customized products may require a little extra time to prepare before dispatch.
3. Shipping Time
Once your order is shipped, delivery typically takes 5–6 business days for all destinations (UK, USA, and Australia).
Delivery times are estimated and may vary slightly due to courier delays or seasonal demand.
4. Estimated Delivery Timeline
From the moment you place your order to final delivery, the total estimated time frame is 7–10 business days.
This includes our 2–3 business days processing period and 5–6 business days standard shipping time.
Customized or made-to-order products may take a few additional days before dispatch.
5. Shipping Partners
We use trusted and reliable courier services such as:
DHL, FedEx, Royal Mail, and USPS to ensure your order reaches you safely and on time.
6. Shipping Costs
We’re proud to offer Free Shipping to all our customers in the UK, USA, and Australia.
There are no hidden fees or additional delivery charges — the price you see at checkout is the final amount you pay.
7. Tracking Information
Once your order is shipped, you’ll receive a confirmation email with tracking details.
Tracking updates typically appear within 24 hours of dispatch so you can follow your order easily.
8. Address Changes & Incorrect Details
If you need to update or correct your shipping address, please contact us immediately at support@divinejackets.com.
Address changes can only be made if your order hasn’t been shipped yet.
Once a package has been dispatched, we cannot reroute it or take responsibility for incorrect address details provided by the customer.
9. Delays, Lost, or Damaged Packages
While we strive to ensure timely delivery, delays may occasionally occur due to customs, weather, or courier issues.
If your package is delayed, lost, or arrives damaged, please contact us right away — we’ll work directly with the courier to resolve the issue as soon as possible.
10. Import Duties & Taxes
All product prices on our website include applicable import duties and taxes.
You do not need to pay any additional customs fees upon delivery — Divine Jackets covers all import duties on your behalf.
11. Need Assistance?
If you have any questions about shipping, delivery times, or your order status, please contact our support team:
Email: support@divinejackets.com
Phone: +44 742 917 1704
Business Hours: Monday to Friday 09:00 AM to 5:00 PM (GMT)
Address: 248 Copperfield Road, Chigwell IG7 5JZ, United Kingdom