Welcome to Divine Jackets. We respect your privacy and we are committed to keeping your personal information safe. This policy explains what information we collect, why we collect it, how we use it, and how we protect it.
Who we are
Divine Jackets (“we”, “us”, “our”) operates the website https://divinejackets.com. This policy applies to anyone who visits or makes a purchase on our site.
1. Information we collect
We collect information that is necessary to process orders and provide our services, including:
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Personal details: name, email, phone number, shipping and billing address.
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Order & payment details: items purchased, order date, payment method (processed by PayPal). We do not store full card or bank details.
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Account details: username and a securely stored password.
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Usage data: IP address, browser and device information, pages viewed, and referral sources.
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Cookies and tracking: small files and similar technologies to improve site function and analytics. You can block cookies in your browser (some features may stop working).
2. How we use your information
We use the data we collect to:
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Complete and manage your orders.
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Contact you about your orders, account, and support requests; and to send marketing messages only if you have opted in.
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Improve our website, products, and services.
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Prevent fraud, resolve disputes, and comply with legal obligations.
3. Who we share data with
We will never sell your personal information. We may share it only when required to provide our service:
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With couriers to deliver your order.
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With trusted service providers (e.g., payment processors, email platforms, analytics providers) under strict data protection agreements.
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When required by law or to respond to legal requests.
4. Payment handling
All payments are processed by PayPal in GBP. We do not retain full payment card numbers or bank details on our systems.
5. How we protect your data
We apply appropriate technical and organizational safeguards such as encryption, secure servers, and access controls — to protect information from unauthorized access or misuse.
6. How long we keep your information
We keep personal information only as long as it is needed to fulfil orders, provide customer support, or meet regulatory or accounting obligations.
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After an order is completed, contact and address details are removed from our active systems.
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If you subscribe to marketing, we may retain your email until you unsubscribe.
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Payment details are not stored by us.
7. Your rights
You have the right to:
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Request access to, correction of, or deletion of your personal data.
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Object to or restrict certain processing.
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Request a copy of your data in a portable format.
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Withdraw consent to marketing communications at any time.
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Lodge a complaint with your local data protection authority.
To exercise these rights, contact our support team.
8. Cookies and tracking
We use cookies and similar tools for essential site functions, analytics, and (with consent) marketing. By using the site you agree to our cookie use; you can change cookie settings in your browser but this may affect site functionality.
9. Third-party websites
Our site may link to external websites. We are not responsible for their content or privacy practices — please review their policies directly.
10. Children
Our services are not intended for children below the applicable minimum age (typically 13). If you believe we hold data for someone below that age, contact us and we will remove it.
11. Changes to this policy
We may update this policy occasionally. Significant changes will be posted on the website or communicated by email where appropriate. Continued use of the website after changes indicates acceptance of the updated policy.
12. Contact us
If you have questions or wish to make a data request, contact:
Email: support@divinejackets.com
Phone: +44 742 917 1704
Business Hours: Monday to Friday 09:00 AM to 5:00 PM (GMT)
Address: 248 Copperfield Road, Chigwell IG7 5JZ, United Kingdom