Our Commitment
At Divine Jackets, we value your satisfaction and aim to make every purchase simple, fair, and transparent. We understand that you may sometimes need to cancel an order, and we’ve outlined our process clearly below.
How to Cancel Your Order
If you wish to cancel your order, please contact our Customer Support team immediately.
Email: support@divinejackets.com
Phone: +44 742 917 1704
Please include your full name, order number, and reason for cancellation when contacting us.
Cancellation Timeframe and Deductions
Orders move into production shortly after being placed. Once an order has entered production, cancellation is still possible but will include a deduction as outlined below:
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Within 24 hours: No deduction
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After 24 hours: 35% deduction
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After 48 hours: 50% deduction
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After shipment: Cancellations are no longer possible. However, once you receive your order, you may still return it under our Return & Refund Policy if eligible.
Refunds for Cancelled Orders
If your cancellation request is approved, the refund will be processed as follows:
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Refunds are issued to the original payment method (credit/debit card or PayPal).
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Once the cancellation is confirmed, refunds are generally processed within 24–48 hours.
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Depending on your payment provider, it may take up to 7-10 business days for the amount to appear in your account.
Refunds for cancellations follow the same process and timeline outlined in our Return & Refund Policy.
Non-Cancellable Orders
- You may cancel any order only before it ships. Once an order has shipped, it cannot be cancelled.
Order Cancellation by Divine Jackets
Divine Jackets reserves the right to cancel any order under the following conditions:
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The product is out of stock or unavailable
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Payment cannot be verified or authorised
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Pricing or listing errors occur
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Fraudulent or suspicious activity is detected
If Divine Jackets cancels your order, you will be notified immediately, and a full refund will be issued without any deductions.
International Orders Cancellations
- Our order cancellation policy also applies to all purchases made from the USA and Australia.
- All international orders follow the same cancellation process, timeframes, and deduction rules as UK orders.
If you wish to cancel your order, please contact our Customer Support Team as soon as possible
Need Assistance?
For questions about order cancellations or refunds, please contact our support team:
Email: support@divinejackets.com
Phone: +44 742 917 1704
Business Hours: Monday to Friday 09:00 AM to 5:00 PM (GMT)
Address: 248 Copperfield Road, Chigwell IG7 5JZ, United Kingdom