At Divine Jackets, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may have unforeseen issues. That’s why we’ve created a clear and customer-friendly Return and Refund Policy to ensure a hassle-free shopping experience.
Easy Returns Within 30 Days
If you’re not completely satisfied with your purchase, you can return the product within 30 days of the delivery date for a full refund. No hassle, no questions asked—your satisfaction matters most to us.
Simple Return Process
Returning an item is easy! Simply contact our Customer Support Team via email at support@divinejackets.com to initiate the process.
Our team will provide you with a return authorization number and a prepaid return label, making it convenient for you to send the product back.
Quality Assurance
We take great pride in the quality of our products, but we understand that issues may arise. If you receive an item with manufacturing defects or shipping damage, please contact us within 24 to 48 hours of receiving your order.
Our team will assess the issue and work with you to find the best solution as quickly as possible.
Swift Refund Processing
Once we receive your returned item, our team promptly inspects it and processes the refund without delay. You will receive an email notification confirming the status of your refund. While we initiate the refund immediately, please note that it may take 7 to 10 business days for the amount to reflect in your bank account, depending on your payment provider. For your convenience, we also provide a free prepaid return label.
No Restocking Fees
We do not charge any restocking fees on returns. Our goal is to make the return process simple and fair for you.
Order Modifications and Cancellations
We understand that plans can change. That’s why we offer a 24-hour window for order modifications or cancellations.
If your order hasn’t entered the fulfillment process, we’ll accommodate your request without any hassle—just contact us as soon as possible.
Dedicated Customer Support
Our Customer Support Team is here to assist you at every step. Whether you have questions about returns, need help with an exchange, or want to track your order, we’re just an email away.
- Phone Number: +44 742 9171704
- Support Email: support@divinejackets.com
- Business Hours: Monday to Friday, 9 AM – 5 PM
- Business Address: 248 Copperfield, Chigwell IG7 5JZ, United Kingdom
At Divine Jackets, we are committed to providing exceptional products and services. Your satisfaction is our priority, and we’re here to ensure you have the best shopping experience possible.
Shop with confidence—we’ve got you covered every step of the way!